How do you handle expansion and contraction of the center panels?
The panel is surrounded by rubber spacers (approximately 8 to 12 per door) that allow the panel to float between the rails and stiles. The spacers also center the panel and help reduce the movement found in a door that does not use spacers.
How long will it take to get our order?
Typically the lead time is 5 days for a thermo foil order and 7 days. Different door styles and materials may add additional manufacturing time to your order. You will be notified with your confirmation if the production time exceeds our typical time frame.
Can I place a rush on my order?
Orders placed with less then five (5) items may be expedited through our production process in three (3) days for thermo foil orders.
How do I place an order?
You may use any of three ways to place an order with us.
|You may fax the order in to 760-775-1980.
You may email the order in to firstname.lastname@example.org
You may call the order in to our order desk at 800-350-6403. An Acknowledgement form will be faxed/e-mailed for confirmation.
Do you deliver?
We deliver by our own trucks to most locations in Southern California. In addition we also deliver to Las Vegas, Nevada and Phoenix, Arizona. Please check with your sales person to see if we deliver to your area.
How do you handle parts that are damaged or made incorrectly?
If products are missing, damaged, or incorrectly manufactured on your order, you must notify your local sales representative within 10 days of receipt of the product. Replacements will be produced and sent to you as soon as possible.
What is the warranty on your products?
In general we offer a limited 5 year warranty on our thermofoil doors. The warranty covers replacement or repair of our doors or drawer fronts in good condition as originally delivered by our company and is limited to the net invoice price of the product as sold by us. There are no other warranties of any kind, expressed or implied. To view a more detail version of our warranty please go to our warranty page and print out a full copy of our warranties. You can also find a copy of our warranty in our product brochure.
What is your holiday schedule?
We observe the following holidays: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day and the Friday following Thanksgiving. We also close the week between Christmas Eve and New Years Day. Please check with your local sales representative for a more accurate Christmas Holiday schedule.
Do you charge for delivery?
Under normal conditions no. We do include a charge of fifty cents ($.50) per piece handling fee for every item you order from us. An additional charge will apply if more then one delivery attempt is required.
Do you have a will call location?
Will call orders can be picked up at our Indio plant during normal business hours. Same day will call orders can be picked up three hours after placing your order. Orders must be picked up within 30 days of completion. A storage fee of thirty cents ($.30) per piece/per month will be applied to all orders not picked up after 30 days.
Is there a special order procedure?
Ordering terminology is important to ensure accuracy of your orders. All doors and drawer fronts must be ordered Width by Height (W x H), net sizes only.
May I get a price quote for an order?
Yes. Please fill out the appropriate order form, check the "QUOTE ONLY" box and follow the same procedures you would for placing an order with us. You will receive your quote back within 24 hours.
How is the cost of my order computed?
All door and drawer front prices are per square foot and are computed to the nearest hundredth of a square foot. Prices are subject to change without notice.
Do you require a deposit for my order?
Unless credit terms have been established with us first all orders exceeding fifteen hundred dollars ($1,500.00) require a deposit by cashier's check of 50% of your order prior to the order being placed into production. A cashier's check will also be required for the balance of your order before it may be delivered or picked up.
Do you charge sales tax?
All orders are subject to sales tax unless the order is from out of state or you have an original signed resale card on file with us prior to your order being invoiced.